Refund policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase,
unfortunately, we can’t offer you a refund or exchange. Please note that the
shipping cost paid on the original order is not refundable.

To be eligible for a return, your item must be unused and in the same
condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if
applicable)
- Book with obvious signs of use
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to
notify you that we have received your returned item. We will also notify you
of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will
automatically be applied to your credit card or original method of payment,
within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your
refund is officially posted.
Next, contact your bank. There is often some processing time before a
refund is posted.
If you’ve done all of this and you still have not received your refund yet,
please contact us at info@ziemanproductions.com

Exchanges (if applicable)
We only replace items if they are defective or damaged when item is
available. If you need to exchange an item for the same, or similar item,
send us an email at info@ziemanproductions.com and send your item to: NZ Productions LLC, 120 Front Street, Beaver Dam WI 53916, United States.

Shipping
To return your product, you should mail your product to: NZ Productions
LLC, 120 Front Street, Beaver Dam WI 53916, United States

You will be responsible for paying for your own shipping costs for returning
your item(s). Shipping costs paid on your original order are non-refundable.

Depending on where you live, the time it may take for your exchanged
product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable
shipping service or purchasing shipping insurance. We don’t guarantee that
we will receive your returned item.